IT'S BOBATIME, EAGLE ROCK

As a former supervisor of this store, I have a vivid picture of how the store is managed. It does not get busy until after 2 pm, so they only need two employees to prep all the ingredients needed for the day, and at the same time serve the customers, b 3 pm they switch shifts and puts in four people. three in the back kitchen, one sometimes two in the cashier.

I was able to get an interview with the franchise owner. Francis handles the day-to-day operations and in charge of scheduling. When making the weekly schedule, he prioritizes the employees with more experience, and make sure they have enough schedule to pay their bills. Francis isn't shy about overspending or being overstaffed as long the operation isn't compromised. Based on my personal experience, there was never a time that I felt we were understaffed. He, himself comes over to the store and helps out if it gets too busy. One of the pain points he states is getting information and communicating with employees. Getting their numbers and availability is a bit hard to keep track. Every now and then, there is a conflict of schedule, especially for employees who have school.