JOLLIBEE, EAGLE ROCK PLAZA

Jollibee is a Filipino fast-food franchise, considered as a staple brand in the Philippines. Thus, the demand for the food is always high.

Jaypee, the supervisor in charge of scheduling said, "it's always busy here--It doesn’t help when employees don’t show up when they’re supposed to. Finding a replacement on short notice is such a pain in the a**.” On a typical Thursday night, there are four front cashier staff and four back kitchen crew. The service is considerably faster than Chowking since most of the foods are fried chicken and other deep fried food. The environment is almost as stressful as Chowking, although, an extra staff does make the workplace more fluid. Jaypee is particularly stressed with the constant revision of the schedule. Some of the employees are not happy with his scheduling. Most employees prefer to work in the morning shift to avoid being the cleanup crew at night. There are at least thee requests per week making the weekly schedule very erratic. They have a slight problem on being understaffed, but since they are more willing to call-in to fill the void, they get by a little better.