TARGET USERS: EMPLOYEES: TWO STORES (MCDONALD'S, NURSING HOME)

QUESTIONS

How many employees do you usually have per shift?

How do you keep track of your hours?

How do you keep track of your schedule?

What do you do when you request for a leave/vacation?

What do you do when you request for a last minute call-in?

How does your manager contact you when he/she needs you to cover for a shift?

What do you do when you want to switch shifts with other employees?

How do you find out about your shift? and how often? Monthly, weekly or bi-weekly?

What is the most important thing for you in scheduling?

What’s the thing you hate the most about your store’s scheduling?

Is there anything you want to add?

FINDINGS

Requests day-offs almost every time

Trades shifts with coworkers. Thus, employees often check other employees schedule.

Important to see the entire weekly/bi-weekly schedule, so they can plan the week ahead.

Erratic scheduling is irritating, two out of two employees prefer a more consistent schedule.

Two out of two employees have a hard time requesting day-offs due to not having a replacement.

Two out of two employees use time cards.

Requesting and decision-making process to get day-offs is a bit long and stressful.

Takes picture of the schedule once posted, then sends it to a group text for everyone to see.

Uses text messages and phone calls to communicate with management and co-workers.